What are your shipping costs?
As a thank you to our customers, we are currently offering free worldwide shipping!
Do you offer international shipping?
How long will it take for my order to ship?
Please allow 12-20 days for your order to arrive*. We do provide tracking information with each order that is placed for your convenience.
* With the exception of clothing items that have a different shipping time frame denoted in the description.
Can I make changes to my order?
We will try our best to work with you, but once an order is put into processing we are unable to make any changes. Please contact us at firstname.lastname@example.org.
Do you charge sales tax?
You will be charged sales tax based on the location that the order is being shipped to.
What is your refund and return policy?
We do not provide refunds or accept returns except in the case that you have received a broken or damaged item. In this case, please contact us to arrange your refund or return.
Disclaimer: We do ask that you pay for shipping costs to return the item before we are able to provide a refund or ship a replacement item.
All information we receive, including contact, shipping, and payment information, will be kept strictly confidential. Baby Ele will never give or sell your information to a third party.